Marketing:
Included with our management fee at no additional charge is a marketing program specifically designed to rent vacant units as expeditiously as possible. We understand that vacant units don't generate any cash flow for owners so we work aggressively to rent available units to decent tenants as soon as they are ready. Our marketing strategy includes various local newspapers in both English and Spanish, flyers, signs, community outreach programs and incentives to current tenants for referrals since "word of mouth" advertising tends to bring in the highest quality tenants.
Tenant Screening:
Our extensive tenant screening process can be custom tailored to the owner's specific standards but is always designed to weed out bad risks by requiring that a comprehensive rental application be filled out by all occupants of the unit over the age of 18, and the verification of all information listed including but not limited to a full credit check, a reference check, previous landlord interview as well as an employment and income verification.
Lease Preparation and Execution:
After hours of consultation with legal counsel we have written both a tenancy at will agreement and a lease agreement in both English and Spanish that maximizes the landlord's rights while still being fully enforceable within the Commonwealth of Massachusetts. Massachusetts case law is decidedly pro tenant so a properly written and executed lease or tenancy agreement is critical if a landlord hopes to stand a chance in housing court. Specific modifications, as long as they are within Massachusetts law, can be made to either agreement at the landlord's request.
Administrative Services/Rent Collection:
We use sophisticated real estate management software which tracks all aspects of tenancy and pertinent tenant information from when a tenant moves in, to what day of each month they send their rental payments and in what form, to where the tenant works and who their closest friends and family members are. Tracking this information allows us to more effectively communicate with tenants, improve our rent collection percentages, create customized real-time financial reports and automatically issue letters from late notices, to 14 day or 30 day notices to quit, to birthday, anniversary and congratulations cards. All of these documents have been created in both English and Spanish, considering the huge Latino community in Holyoke and Springfield and the fact that we are the only property management company in Hampden county providing this valuable service gives us a huge advantage over competitors.
Evictions:
Our long term relationships with constables to serve eviction notices and the best landlord-tenant attorneys in Hampden county to represent our clients coupled with the years of experience ensuring that we do everything by the book means that if we need to move to eviction proceedings we will more than likely prevail in court.
